The forms are all in German and the deadlines are strict. We'll help you put together a proper Kündigung (cancellation), and you stay in control of what actually gets sent.
Your documents stay on your own device, and nothing is sent until you've read it and agreed.
Every form, every deadline notice, every confirmation. Providers aren't required to offer English, and most of them don't.
Miss the notice period by a day and the contract usually runs for another month. Nobody sends you a reminder.
Sending isn't enough on its own. If the provider says it never came, you're the one who keeps paying, and most people have nothing to show.
Different addresses, different forms, different kinds of proof. Some won't take email at all, and some keep the cancel button behind a login.
None of it's obvious, and most of it only becomes a problem once you've already left.
The contract, the bill, the cancellation form, and the reply that tells you whether it worked. German providers aren't required to offer English, and most of them don't.
Providers usually want an Abmeldebescheinigung, which proves you've deregistered at your local town hall. If you're with the U.S. forces you were never registered in the first place, so there's nothing to deregister from. Your orders serve the same purpose, and we explain that in the letter.
Final invoices usually turn up four to eight weeks after the contract ends. If your German account is closed by then the payment fails, and unpaid bills here are passed to collection agencies fairly quickly.
Some forms reject them outright. Others accept them and then the post never arrives. Either way you tend not to find out until much later.
If something needs sorting out, most people can phone up or go back to the shop. That's a good deal harder from another time zone, particularly once your German number has stopped working.
Clear steps, honest checks, no provider passwords, and nothing sent behind your back.
We read it on your own device to find your Kundennummer (customer number), the contracts involved and the notice period that applies.
Every field stays editable, and anything we're unsure about is flagged before it can turn into a problem later.
German telecom law generally allows one month's notice taking effect from the date you move out. If your orders wouldn't get you out any sooner, we'll say so.
You see the full Kündigung (cancellation) in German alongside a plain English explanation, before anything reaches the provider.
No commissions, no replacement tariffs, and no provider paying us in the background. Nothing we recommend earns us money.
If ordinary notice would end your contract just as quickly as your orders would, we'll say so rather than have you scanning and redacting documents for nothing. The same applies if a German service would suit you better.
We've verified addresses and rules for 19 German providers so far. If yours isn't one of them, tell us and we'll add it, usually the same day. You can check where each one came from in the directory before you rely on it.
Invoices and orders are read on your own device. When you black something out it's burned into the image, and we check afterwards that the hidden text can't be recovered. If it can, we won't use the file.
Very little, and not for long.
Your invoice and your orders don't leave your computer. All of the reading happens in your browser.
If you're using orders, only the page showing your departure date is attached. Names, unit details and identification numbers are blacked out first, and we check the result before it goes anywhere.
If you'd like us to follow up with the provider, we keep your email address, the provider name and the relevant dates for ninety days. You can delete it whenever you like, and there's a delete link in every message we send.